Privacy Policy
Last updated: January 2026
This Privacy Policy explains how Plumbexa collects, uses, and protects your personal data. We are committed to a robust plumbing data protection policy compliant with GDPR (UK/EU) and applicable US privacy laws.
1. What data we collect
- Account information: name, email, company name, region
- Business data: leads, jobs, customers, estimates, invoices
- Payment information: handled by Stripe or Razorpay — we do not store card details
- Usage data: how you use the platform
- Communications: support messages
2. How we use your data
- To provide and improve the Plumbexa service
- To process subscription payments
- To send service-related communications
- To maintain security and prevent fraud
- To comply with legal obligations in the US and UK
3. Data storage and security
Your data is stored on secure, SSL-encrypted servers. Our platform is GDPR compliant and we follow UK ICO guidance and US privacy regulations.
4. Third-party services
- Stripe / Razorpay — payment processing
- Twilio — SMS messaging
- Zapier — webhook integrations
5. Your rights
Access your data, correct it, request deletion, object to processing, and data portability. Contact: support@plumbexa.com
6. Cookies
We use essential cookies for authentication only. No advertising or tracking cookies.
7. Contact
support@plumbexa.com — We respond within 30 days for GDPR requests.